Feb 19th Service Disruption

On Feb 19th, we expect a major disruption to Library services. Our Libraries will remain open for regular hours, but several services will be impacted. Here is the full list of what's affected and when they will be back online.

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In Library Services:

• In-Library Checkouts at the front desk will be working normally

• Item Check-ins unavailable

• Self Check unavailable

• Placing holds at the Library unavailable

• Public Computers available, ask staff to sign in

• Printing available

• Full services resume Tuesday Feb 22

Library Lockers:

• Library Locker unavailable

• Full services resume Monday Feb 21

Online Catalogue:

• Browsing available

• No Online Card Registration

• No placing of holds

• No signing into accounts

• Full services expected to resume Monday Feb 21

Libby/Overdrive and Hoopla

• Borrowing titles will be unavailable, and service may be disrupted

• Titles downloaded before Feb 19th may function, but may be unreliable

• Full services expected to resume Monday Feb 21

Online Resources

The following resources will not be available during the maintenance period, and will resume on Monday Feb 21

• Canadian Business and Current Affairs

• Creative Bug

• Freegal

• ProQuest Historical Newspapers: The Globe and Mail

• Kanopy

• LinkedIn Learning

• Mango Languages/Little Pim

Why is there an outage?

These services will be unavailable due to major maintenance on our main library management system. This is the system that keeps track of all of your checkouts, your library card, and any holds we have. Once this system is back online we expect everything to be back to normal.

What if I can't pick up my Hold, or return my book this weekend?

Since this is a planned disruption, all hold pickup dates have been extended, as will due dates. That said, our Library has permanently ended overdue fees for our items, so feel free to take the extra time this weekend.

Will Anything be different after this?

Library visitors won't notice anything different after this maintenance (Library staff may, but requires a full and boring explanation).

What's the full, Boring Explanation?

This maintenance involves moving the servers that manage our library system (and many other systems in Southern Ontario) to a new data centre. Since the physical servers are being moved, any software that would normally check in with those servers to see if your card is valid, or just keep track of checkouts, won't have anything to talk to. We have been told this process should be complete by Monday February 21st, at which point all of our systems will be able to contact the servers again.